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Terms and Conditions



  • Making your Booking Online through our B2B Website ( Agents Only )
  • Terms and Conditions ( Applicable to Registered Agents & Their clients )

We always want to make sure that your booking is always successful. If you need assistance, please contact us. We will try our very best to assist as quickly as we possibly can.


Your use of the Online Booking website ( Agents Only ) is conditional on your acceptance of the following Terms and Conditions. By submitting a booking you are agreeing that you have read and accept these Terms and Conditions. Our booking services are only available to those persons over 18 years old; however minimum check-in age for unaccompanied individuals in the USA is 21 years. A reservation is deemed to be either a Book Now reservation or an On Request reservation ( At present we are working only with online availability for Hotels ) For Book Now reservations, your booking will be completed online, payment will be taken immediately and a booking confirmation will be emailed to you within minutes of completing the process. Any booking made by yourself via our B2B website is regarded as an offer by yourself to purchase our product. The contract for services between yourself and Liberty GB & Ireland will come into existence when full payment has been accepted, and a confirmation has been issued. The person who makes the booking accepts these conditions and is responsible for all necessary payment. By agreeing to our Terms and Conditions you are entering into a contract between yourself and Liberty GB & Ireland. If you wish to cancel, amend or change your reservation in any way this must be processed through our B2B Online. If a cancellation or amendment is made directly with the hotel, then this will not be recognized and will be deemed to be invalid.

Personal information:

Liberty GB & Ireland takes the privacy of its customers’ data very seriously. When buying anything via the website, we need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect. This information may include, but is not limited to, details such as your name, your address, phone number and your credit/debit card details. Liberty GB & Ireland do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.


Our B2B rates ( Net to Agents ) are inclusive of applicable accommodation taxes, unless otherwise stated during the booking process. Where a hotel chooses to charge a resort/city fee/tax, this is not included in our rates and must be paid separately to the hotel during the stay. All hotels displayed on our B2B  website are on a room only basis which do not include breakfast or on Bed and Breakfast ( Breakfast included ). Please check carefully at the time of booking and before confirming your reservation. If a given rate at a particular hotel includes breakfast then it will be indicated next to the hotel displayed and on the voucher. All rates are subject to change without prior notice and may be withdrawn at any time.


Unless otherwise stated, all bookings must be pre-paid through the secure system of PayPal, & PayPal credit or debit cards only. In effect full payment will be deducted from your payment card at the time of booking and this will secure the booking. We will not accept payment by cheque, money order, or cash. We reserve the right to pass on any charges relating to returned credit card charge backs. We reserve the right to charge you for any handling fees incurred by us in relation to bookings made by credit/debit cards. You will be notified of the relevant charges prior to issue of a confirmation invoice. You and the other members of the party are responsible for payment of any charges levied for use of any ancillary services provided by the hotel, which are not covered by the quoted room rate in our B2B. Such services could include facilities such as telephone calls, laundry service, security safe, room service, newspapers, plus damages and any other fees levied by the accommodation provider for the use of amenities. Therefore, you are likely to be asked to pay a deposit when you arrive at the accommodation, which will normally be applied to a credit card, in order to cover supplementary charges that may be incurred by you during your stay.

Cancellation and amendments:

Should you wish to amend or cancel your reservation, you can do so online ( on behalf of your client ) or  by contacting any member of the team via email ( Please provide all information you may have with you and clearly state your booking reference number, which can be found in your voucher or any other email we have sent when you made the booking. You cannot assume that the reservation has been amended or cancelled until you receive a confirmation of the amendment or cancellation in writing by email from Liberty GB & Ireland. Cancellations must be made directly with Liberty GB & Ireland. Cancellations sent directly to the hotel are not accepted by Liberty GB & Ireland.

Unless otherwise stated on the Booking Form or by our customer service team during the reservation process (and also stated on your confirmation email) our Standard Cancellation and Amendment Policy will apply.

Standard Cancellation and Amendment Policy:

The Standard Cancellation and Amendment Deadline is 00:01 (one minute past midnight), six days ( or as it appears on each hotel booking/service ) before the check-in date, based on local UK time. A cancellation request for an entire booking received before the Standard Cancellation and Amendment Deadline will incur a cancellation charge of 10% of the current total price of the booking. A cancellation request for an entire booking received after the Standard Cancellation and Amendment Deadline has passed will incur a cancellation charge equal to the total of the first night’s price for all rooms in the booking( ** This is also subject to the T&C’s of our hotel providers. We recommend to read carefully the cancellation terms and conditions send with your documents ). If you wish to cancel your reservation after the Standard Cancellation and Amendment Deadline has passed, you must contact our customer service team in writing. If you do not inform us that you wish to cancel a booking and no passengers check in at the hotel you will forfeit the entire cost of the reservation ( No Shows may be charged 100% for the duration of your stay ). Any cancellations, changes or modifications for bookings falling within a special event period will incur 100% charges. The only exceptions to this will be where additional rooms/beds/cots/nights are added to the existing confirmed room or nights. When additional rooms/beds/cots/nights are added to existing confirmations. Amendment requests received after the Standard Cancellation and Amendment Deadline or your booking’s non-standard cancellation and amendment policy has passed, particularly those requesting a reduction in the number of passengers and/or nights may be subject to further amendment fees that will be indicated to you by our customer service team.

Amendments and cancellation by the company:

It is unlikely that we will have to make any amendments to your travel arrangements, but in the event we have to make changes ( for exceptional circumstances ) we reserve the right to do so at any time. Most of these changes will be minor, and in all cases Liberty GB & Ireland will make every attempt to notify you of any changes before your departure. Liberty GB & Ireland also reserves the right to cancel your travel arrangements if necessary. If we are unable to provide the booked travel arrangements, you can either have a refund in full (minus amendment fees) or accept an offer of alternative travel arrangements of comparable standard from us, if available. Should you choose a refund, this must be claimed outside of 4 days prior to check-in date of the booking. We strongly recommend that, when making a booking, you provide us with a telephone number that you can be contacted with on a consistent and regular basis. Ideally, you should be contactable on this number whilst travelling.


Refunds will be made inf applicable & in the terms. Credit Cards Transaction fees are NOT refundable.

Site usage:

Our B2B site is intended to assist you in determining the availability of and booking hotel rooms ( and few other land services we provide. WE DO NOT sell flights). Although Liberty GB & Ireland makes every effort to ensure that our published descriptions are correct, it does not own or operate the hotels or suppliers and cannot prevent or control modifications regarding hotels. Liberty GB & Ireland therefore reserves the right to change the description of a hotel at any time. The Liberty GB & Ireland B2B website may contain a plan of the layout of the accommodation. If so, this is based on specifications provided to us by the accommodation providers. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan.

Hotel dispute:

In the unlikely event that the hotelier cannot provide the booked accommodation, the client understands that the hotelier’s responsibility is to find an alternative hotel of at least a similar standard, and provide transportation as appropriate to this alternative hotel. Liberty GB & Ireland shall have no liability in respect of any other costs, losses or damages existing out of, or in connection with relocation of accommodation since such relocation is outside Liberty GB & Ireland control.

Your accommodation:

All successful Email confirmations will be issued a reference number, which is shown on the hotel voucher provided by our B2B Online booking. This hotel voucher shows details of the booking made with the hotel. It is important that you check that the hotel details and itinerary are correct to eliminate all possibility of misunderstanding. You should present the voucher at check-in upon arrival at the hotel (The voucher has all information needed by the hotel to recall the booking included the third party details “Reservation made and Paid by … Our providers). Likewise, if you do not receive a confirmation via email after making the booking, then please contact us. Should you experience any problems booking online, then please contact our Customer Service team via the details that can be found on the Contact us page on our website, we will be happy to assist with any enquiries.

Alterations at the Hotel:

Should you decide to alter your arrangements at the hotel, the hotel will do its best to accommodate such arrangements, but will not be held responsible should they fail to do so.

Building work ( Hotels ):

From time to time, it may be that a renovation or refurbishment program and its associated noise are in progress at a hotel. If a hotel is undergoing renovations while you are in residence at the hotel, you are not entitled to a refund. Liberty GB & Ireland will make reasonable efforts to inform you of any renovation work, if Liberty GB & Ireland is specifically advised of said renovation work with sufficient advanced notice. Liberty GB & Ireland shall not be financially liable for complaints relating to renovation that extend beyond the date originally advised by Liberty GB & Ireland.

Room types:

The total number of people (including infants and children) using the booked accommodation must not exceed the maximum occupancy as shown on the website, otherwise you may be refused access to the accommodation or charged an additional amount.

Hotels star ratings:

All star ratings are provided by our hotel providers and reflect their opinion of the overall quality, comfort, facilities and service offered. They do not automatically mean that a specific facility is or is not present. Our star rating can sometimes be higher or lower than official ratings, since the latter may not reflect the real standard of the hotel for bureaucratic or historic reasons.

Terms of use of the site:

You may not publish copy, transmit, licence or sell any information obtained from the Liberty GB & Ireland B2B website. Liberty GB & Ireland will make every effort to ensure that the information on the website is accurate to the best of our knowledge. We do not accept responsibility for any loss or inconvenience sustained as a result of relying on the information provided. Unauthorized commercial use of the website and its content is prohibited. You may not: copy, transfer, distribute, transmit, reproduce, display, or modify any of the content on this site or use it for public display, performance, sale or rental; remove, modify or alter any copyright or trademarks. The Liberty GB & Ireland logos, words, or titles may not be used by a third party without the express and written permission of Liberty GB & Ireland.


The website content may include facts, views, opinions and recommendations in regards to particular hotels deemed of interest. Liberty GB & Ireland shall not be held liable for the account of the accuracy, defamatory nature, completeness or timeliness of, nor do they otherwise endorse these views opinions or recommendations. The information provided on the website is intended as information only and does not constitute advice and you should not rely on any material contained therein to make or refrain from making a decision or deciding on a course of action. Information on the website may be out of date from time to time or contain typographical errors or technical errors. Liberty GB & Ireland accepts no responsibility for keeping the information up to date or liability for failing to do so.


Liberty GB & Ireland does not accept any responsibility for emails not received by our customers. Liberty GB & Ireland B2B website issues automatic confirmations to all customer email addresses as provided at the time of reservation. If you have not received an email confirmation or other suitable notification from us since making a reservation then you must contact our Customer Service Team. Liberty GB & Ireland shall in no event be held liable by you or anyone else for any inaccuracy, error or omission in, or loss, injury or damage caused in whole or part by, or failures, delays or interruptions of, the content or the website services provided by any combination of the foregoing; and shall in no event be liable to you or anyone else for any consequential, incidental or special damages, including but not limited to any lost profits or trading losses arising out of or relating to the use or inability to use the information or any decision made or action taken by you in reliance on information, even if advised of the possibility of such damages. Liberty GB & Ireland shall not be liable for any failure or delay in performance of its obligations, which results directly or indirectly from any cause or circumstance beyond its reasonable control. The following shall be regarded as examples of such circumstances: outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority, fire, flood, lightening, explosion, fog or bad weather, interruption or failure of autility or transport service (including but not limited to electricity, gas, water or telecommunications) renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo, or blockades.


Any complaint in regards to the online booking process, customer service or travel arrangements must be notified to us by email or by sending us a message via our site. If a problem occurs while you are travelling, you must inform Liberty GB & Ireland immediately so that the matter can be resolved. You must also use the contact number provided on your hotel voucher to notify the relevant hotel supplier as appropriate. In the event that a complaint is not resolved to your satisfaction at the time, you must email or write to Liberty GB & Ireland within 5 days of check-out date, quoting your original booking reference number and giving all relevant information. Failure to take these steps will hinder the Company’s ability to resolve the matter and/or investigate fully and in consequence, any right to compensation you may have will be waived or, at the very least, substantially reduced.


It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers) and the company have the right to terminate arrangements made on your behalf, in which case the company’s responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Furthermore, you will be liable to reimburse Liberty GB & Ireland plus the hotel for any expenses/damages incurred as a result of your behavior. In some of our featured destinations, local laws and religious observance can lead to the withdrawal of certain facilities. In general, we request that you respect local people, and be sensitive to local customs and traditions.

Travel insurance:

It is strongly recommended that you obtain travel insurance for medical cover, cancellation, theft and loss of baggage etc. before you travel if you do not hold one already. Travel insurance can be purchased online through Insurance Providers. Liberty GB & Ireland is not a Travel Insurance Provider. Liberty GB & Ireland do not give any advises about third parties Insurance Providers and is not liable in any way, if you have not arranged your Travel Insurance before leaving your country, if you are in need of help but you are not insured.


– You accept financial responsibility for all transactions made under your name.

– You must make sure that all information you provide to us is true and accurate.

– You must not use the website for speculative, false or fraudulent bookings.

– The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.

– Online booking website may contain hyperlinks to websites operated by parties. Such hyperlinks are provided for your reference only. Liberty GB & Ireland does not control such websites and does not imply any endorsement of the material on such websites or any association with their operators.

– If you wish to contact us on any issue detailed in these Terms and Conditions you may do so by contacting us via our website.